Frequently Asked Questions

Frequently asked questions about our application "4D MEDIAPLAYER" are summarized below.

Q.What is the recommended operation for watching videos?

Android

OS：
AndroidOS 12 or higher
SoC：
Snapdragon 835 / Kirin 980 (HUAWEI devices) / Exynos 9810 (Samsung devices)
RAM：
2GB or more
Score on GeekBench 5

mulch：around 1600

single：around 400

GeekBench 5

iPhone / iPad

  1. iPhone 7 以上
  • iPad ( Fifth Generation ) or higher
  • iPad Air ( Third Generation ) or higher
  • iPad mini ( Fifth Generation ) or higher
  • iPad Pro series

PC

Recommended Specs

  • OS：Windows10 64bit
  • CPU：Intel Core i5-8500 or higher
  • GPU：GeForce GTX 1060 or higher
  • Memory：16GB or higher
  • Resolution：1280×720 ~ 1920×1080 ( HD ) or higher
  • Line speed：15-20 Mbps or higher

Recommended when viewing 4K video

  • OS：Windows10 64bit
  • CPU：Intel Core i5-8500 or higher
  • GPU：GeForce GTX 1070 or higher
  • Memory：16GB or higher
  • Resolution：3840×2160 ( 4K Support ) or higher
  • Line speed：15～20Mbps or higher

Meta Quest

  • Meta Quest
  • Meta Quest2
Q.Where can I find the latest version of 4DMEDIAPLAYER?

The latest version is available at each app store and from the download button.

Android

Android用4DMEDIAPLAYERはGooglePlayで手に入れよう！

Android用4DMEDIAPLAYERはGooglePlayで手に入れよう！

iPhone / iPad

iPhone用4DMEDIAPLAYERはAppStoreで手に入れよう！

iPhone用4DMEDIAPLAYERはAppStoreで手に入れよう！

パソコン

パソコン用4DMEDIAPLAYERを手に入れよう！

Meta Quest

OculusQuest用4DMEDIAPLAYERを手に入れよう！
Q.Video does not play (if nothing changes on the screen)

It is possible that the video codec is not supported by 4DMEDIAPLAYER.

In addition, videos that are protected by DRM cannot be played.

Codec

H.264 / H.265

Supported Files

mp4 / 1d+ / 1di

If you are unable to play the video on your computer, the following may be the cause.

１）When video playback fails

Windows by default does not have a decoder for H.264 / H.265, so a decoder such as LAV Filters must be installed.

LAV Filters ( Basically free software and free software )

２）Cannot play with LAV Filters or other decoders in it.

Dimension Player uses the codec provided by Windows to playback mp4, so if Windows does not provide a codec that can be used properly, playback will not be possible.Since the priority of codec provision depends on your environment, it must be configured for normal use.

Win7DSFilterTweaker or other software is required for configuration.。

Setup Method

  1. Download Win7DSFilterTweaker ( Basically free software and free software ) .
  2. Start the software and select 【 Preferred decoders】.

  3. Set the 【H.264/H.265/mp4v】 item to 【LAV Filters】.

    ※For details, please refer to Decoder Settings .

If you are unable to resolve the issue, please contact the site where you purchased the video directly.

Q.Is there a fee for updating the app?

No, it is free.

When updates are available, we will notify you from the respective app stores.

Please update at your own discretion.

Q.Do you plan to charge for the application in the future?

No, it is free.

Customers are responsible for any video purchases associated with the use of the service.